Shipping Policy
Last Updated: [02.09.23]
Thank you for shopping at Groundpod. We strive to provide you with a seamless shopping experience, including a transparent and efficient shipping process. Please take a moment to review our shipping policy.
Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
- Customized or made-to-order items may require additional processing time, which will be specified on the product page.
Shipping Methods and Costs:
- We offer a variety of shipping options, including standard, expedited, and international shipping, depending on your location and the items in your order.
- Shipping costs are calculated based on the selected shipping method, package weight, and destination. You can view the shipping costs at checkout before finalizing your order.
Shipping Times:
- Estimated shipping times vary depending on your location and the shipping method chosen:
- Standard Shipping Germany: [2-8]
- Expedited Shipping: [End of purchase day]
- International Shipping: [3-14 business days]
- Please note that these are estimated times, and actual delivery may take longer due to unforeseen circumstances. We are not responsible for delays caused by carriers or customs.
Order Tracking:
- For most orders, tracking information will be provided via email once your order is shipped. You can track your package's progress by clicking on the provided tracking link.
Shipping Destinations:
- We currently ship to whole Europe and USA. If your location is not included, please contact our customer support for possible shipping arrangements.
Shipping Restrictions:
- Some products may be subject to shipping restrictions based on their nature, weight, or destination. Please review the product page for any specific shipping restrictions that may apply.
Delivery Issues:
- If you encounter any issues with your order delivery, such as delays, damages, or missing items, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
Lost or Stolen Packages:
- We are not responsible for packages that are lost or stolen after they have been marked as delivered by the carrier. Please make sure to provide a secure and accurate delivery address.
Returns Due to Shipping Errors:
- If we make a shipping error or send the wrong item, we will cover the return shipping costs and promptly send you the correct item or issue a refund, per our return policy.
By placing an order with Groundpod, you agree to the terms and conditions outlined in this shipping policy. We reserve the right to modify or update this policy at any time, so please check this page periodically for any changes.
If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team at [[email protected]].
Thank you for choosing Groundpod. We appreciate your trust in our products and services.